Cancellation & Refund Policy
| When you cancel | Refund |
|---|---|
| More than 30 days before departure | 100% full refund |
| 15–30 days before departure | 50% refund |
| 14 days or less before departure | No refund |
| Tour operator cancels the tour | 100% full refund |
How to cancel
All cancellation requests must be submitted in writing by email to the address provided in your booking confirmation. Cancellations by phone are not accepted. The cancellation date is the date AZA Morocco Tours receives your written request.
Refund processing
Eligible refunds are processed within 7–10 business days to the original payment method. If you paid by bank transfer, please include your bank details in the cancellation email.
Tour rescheduling
If you need to change your departure date rather than cancel, we will try to accommodate your preferred dates at no additional charge, subject to availability. Rescheduling requests must be submitted at least 30 days before the original departure date.
Cancellation by AZA Morocco Tours
AZA Morocco Tours reserves the right to cancel a tour due to unforeseen circumstances including but not limited to: severe weather, natural disasters, civil unrest, or failure to reach minimum group size. In such cases, you will receive a full refund or the option to rebook on an alternative date at no extra cost.
Travel insurance
We strongly recommend purchasing travel insurance that covers trip cancellation, medical expenses, and personal belongings. Travel insurance is not included in your tour price and must be arranged independently.
Questions?
Contact us via our contact page or refer to the booking confirmation email you received. Our team responds within 24 hours.
Last updated: June 2026