Cancellation & Refund Policy

Booking & payment

Once you have agreed to all aspects of the offer, AZA Morocco Tours will provide you with an invoice containing payment details. The reservation is confirmed upon receipt of a 20% to 30% deposit as advance payment of the total bill.

The remaining balance (less the deposit) is due one month before the tour departure.

If changes to your booking are not possible for any reason, you have the option to proceed with your holiday as originally booked or to cancel and pay the cancellation fees as outlined below.

Cancellation fees

Please inform us in writing as soon as possible if you need to cancel your trip. The cancellation fee depends on the number of days between your cancellation date and the start date of your trip:

If you are unable to travel for a valid reason, we can postpone your tour to a future date.

Promotional bookings

Bookings confirmed under a promotional offer, discount, or promo code are subject to specific promotion terms and conditions. In accordance with these terms, bookings made with discounts, limited-time offers, or promotional codes are generally non-refundable and may follow different cancellation policies than standard bookings.

By confirming a reservation using a promotion or discount, the guest agrees to the applicable promotional conditions, which override the regular cancellation terms above.

Force majeure

In the event of war, the threat of war, civil unrest, airport closures, industrial action, threatened or actual terrorist activities, or any other event outside the control of AZA Morocco Tours that either delays or extends the holiday or compels a change in the holiday arrangements during the holiday, we cannot accept liability for any resulting loss, damage, or expense, and no refunds will be made.

Special requirements & preferences

If you have any special requirements, such as dietary or medical needs or wheelchair assistance, please inform us before confirming your booking. We will communicate this information to our suppliers to ensure a safe and enjoyable vacation.

Please let us know of any preferences you may have, such as hotel locations or bed configurations, and we will do our best to accommodate your requests. No compensation will be paid if such requests cannot be fulfilled.

Vehicles

Our cars are registered and fully insured as tourist vehicles and can carry the appropriate number of passengers.

Travel insurance

It is mandatory for all members of your party to have insurance appropriate to their visit, and the principal passenger is responsible for ensuring that all members of the party are adequately and appropriately insured for the trip.

The insurance must provide adequate cover for:

• Loss of effects (including money and passport)
• Personal accident
• Medical expenses
• Repatriation if you become too ill to continue (including international medical emergency service and air ambulance service costs)
• All other expenses that might arise as a result of loss, damage, injury, delay, or inconvenience

We strongly recommend cancellation insurance.

Guests should also check that their insurance policy covers the activities they will undertake, such as horseback riding, camel riding, trekking, quads, etc. Please note that some of these activities may take place in rough terrain and at altitudes above 2,000 m.

Liability

We assume no responsibility for personal injury, illness, damage, death, or loss incurred during your trip.

AZA Morocco Tours ensures that all aspects of your tour meet your expectations.

Questions?

Contact us via our contact page or refer to the booking confirmation email you received. Our team responds within 24 hours.